frequently asked
questions

tixity is a fully integrated ticketing platform for venues, promoters, and event organizers. it combines ticketing, CRM, analytics, and operations in a single platform — built for the Middle East, GCC, and Asia Pacific.

sports, concerts, theater, festivals, theme parks, museums, conferences, and any live experience. from 500-person conferences to 50,000-seat stadiums.

tixity operates across the UAE, Saudi Arabia, Lebanon, Qatar, Kuwait, Bahrain, Oman, and Hong Kong — with clients including Coca-Cola Arena and major venues across the region.

contact our team at start.tixity.com/contact to book a demo. we'll walk you through the platform, discuss your needs, and get you onboarded.

yes. the white-label storefront is fully customizable — your logo, colors, fonts, and domain. your customers see your brand, not ours.

yes. the storefront supports multi-language and multi-currency configurations out of the box, including RTL languages like Arabic.

credit/debit cards, Apple Pay, Google Pay, and local payment methods depending on your region. we integrate with major payment gateways.

yes. embed the ticket widget directly on your website, or use the full white-label storefront on your own domain.

open the seatmap designer, choose a layout type (sections, rows, tables, or mixed), then draw your venue using the toolbar. see our seatmap designer guide for step-by-step instructions.

yes. upload a background image (PNG, JPG, or SVG) and trace your seating layout on top of it. SVG floor plans give the best results.

create separate seatmaps for different configurations (concert mode, sports mode, conference mode). each can have its own sections, categories, and capacity.

sections contain individually numbered seats that buyers can select. general admission zones have a capacity but no specific seat numbers — buyers just select a quantity.

download tixity check-in from the App Store (iOS) or Google Play (Android).

enter your organization's domain, then sign in with the QR code or credentials provided by your event manager. see our getting started guide.

yes. the app has native support for zebra mobile computers with hardware barcode scanners — significantly faster than camera scanning for high-volume events.

the ticket has already been used for entry. check with the guest — it could be a duplicate ticket or someone sharing a screenshot. do not admit entry without verification.

the app requires an internet connection to validate tickets against the server in real time. this ensures duplicate detection and accurate attendance tracking.

verify mode checks if a ticket is valid without marking it as scanned. useful for quick lookups, accessibility needs, or VIP handling without affecting entry counts.

contact your account administrator or reach out to our support team. we'll help you reset your credentials securely.

yes. tixity supports role-based access control. your administrator can create accounts for staff with appropriate permissions (admin, manager, scanner, box office).

pricing is tailored to your needs — contact our team at start.tixity.com/contact for a custom quote based on your venue size and event volume.